Shopping for groceries at our nearby Carrefour (a French chain that is fairly international, although there is a very small section of it dedicated to foreign foods and the rest is simply a chinese mega grocery store) is so frustrating that in one year it has made it this high up our list. The complaints are endless, but we’ll try to limit our frustrations to a few key points below.
The experience begins and ends with the parking lot outside of Carrefour. Trying to walk through the parking lot to get inside is typically an adventure in itself. Cars, trucks, shopping carts, and masses of people create ever-changing mazes to dodge, and they come from all angles. Imagine your local Canadian mall on Christmas Eve, and you can get a modest idea of the amount of people in Carrefour on a daily basis.
Escalators are the flat incline ones, and they are magnetic so the wheels of the shopping carts stick to them and you can’t move them. This is good except for the fact that rather than putting the cart at one side of the escalator so people can walk by, they find a way to put the carts directly in the middle allowing a mere few cms on each side so that nobody can pass. There are two incline escalators going to the second and third floors, and on the platform between them (on the 2nd floor) is a series of lockers – right at the top of one escalator and the bottom of another, causing enormous traffic jams. Even more frustrating is all the carts taking up the middle of the escalators that have one item in them. People feel the need to have this cart rather than a basket or a bag to carry their item.
Once inside Carrefour, you have to navigate your way around the people and aisles full of product. The aisles are crowded with people and grocery carts, but also with employees (one or two at the end of every aisle, plus many in the aisle ready to help you). Aisles are often filled with shopping carts or pallets of product for the employees to put onto shelves, or sometimes just extra stock that doesn’t fit on the shelves, which often blocks parts of the aisle so that nobody can maneuver. Often they block the aisles so much that you have to take your cart back the same way you came in.

Shopping for vegetables
On the first floor of Carrefour are items like electronics, appliances, sports equipment, and household things including detergents and toilet paper. If this is all you need, you can pay for it all on the first floor without having to go through the second floor lineups. However, don’t buy more than you can carry in your hands, as the cash registers are happy to take your money, but don’t have any bags to give you to carry your things in for some reason. On the second floor is the food, and it’s always much busier than the first floor. There is an enormous section for fruits and vegetables, all of which you need to take to the one available weighing station to get priced. This obviously causes long non-lineups as hundreds of people funnel to the 2 girls assigned to these weighing stations. Of course, they prefer that each piece of fruit or vegetable is in it’s own bag. We’ve had to yell at them on more than one occasion as it seems ridiculous to have a separate bag for each of our green, red, and yellow peppers.

Some of the seafood
Then you work your way through the butcher area – a large section of the second floor with hanging pig carcasses and barely refrigerated meat out on display. The aisles here are the smallest causing enormous traffic jams (especially when people just leave their carts in the middle of the aisle), and each different meat seems to have a different person to weigh and price your items, unlike the much larger fruit area. The seafood section can smell horrific first thing in the morning as ‘fresh’ fish, shrimp, seaweed, and frogs are on display. The other meats only start smelling really bad later in the day.
As you approach the check-out lines, you would think your experience is coming to an end. However, this is often where the most frustration occurs. The check-out lines are always busy, and there is not enough space for carts or baskets. There are up to 4 cashiers in a row, and people try to push by you to get to the next one (they don’t think to just wait for one cashier to open and let the next person go, they’d rather play cashier roulette and block everyone else’s way hoping that their cashier is the fastest). There is no space to put your things as the counter is about 30cm X 30cm, meaning you slowly have to unload your cart or basket onto the counter for the cashier to scan, and they stack up your items in the 30X30 space on the other side of the counter. However, since your cart is not empty yet, you can’t start adding the items to bags and then into your cart. Not to mention you’re being hit by everyone on their way by to a different check-out or on their way out the door during this process.
After check-out, while you’re trying to get out, people stop right in the middle of the aisle to check their receipt or re-organize their bags that they were forced to fill in 3 seconds. Much like their driving, they are all over the place with their shopping carts and somehow, despite the massive crowds, have little awareness that there are other human beings on the planet let alone trying to get by them in the hallways. They can also find ways to stretch three people across the hallway that should fit10 people, not allowing you to pass as they are walking as slow as humanly possible. The only action is to crash through them like a game of Red Rover.
The entire layout of the store is changed about once a month on average, causing chaos during store hours (as they do this while the store is open), and for days after as you can’t find anything that you want as it’s no longer in the place it used to be or near products it was once placed with. Even if the layout has remained the same for weeks, there is no guarantee of finding what you want. We have not had cheese in our house for 5 weeks because it is no longer there, despite being there all year long – as if nobody takes stock or re-orders product until there are zero left on the shelf.
Carrefour, we will not miss you one bit!